Reporting directly to the CEO with a role linked to the management and development of all projects related to economic, social and environmental sustainability of illycaffè, for which specialized technical skills are required, as well as abilities to manage projects across the company. In charge of all projects aiming at achieving the goal of carbon neutrality by 2033, in collaboration with illycaffè Corporate Communication Dept., in charge of the management of sustainability communication aspects. As head of the Total Quality & Sustainability Dept. is in charge of guiding and overseeing the total quality system of the company’s products and services, in order to create a competitive advantage for the quality leadership of the value offer to customers and consumers and to respond to voluntary and mandatory regulations, maintaining a balance between effectiveness and efficiency. The function’s spectrum of action ranges from products and services under development, to internal and external productions, to after-sales.